In November 2025, Gosforth Locksmith Service was contacted by Dean from Killingworth, Newcastle (NE13), who was facing an emergency with his bi-fold door. The door handle had snapped, leaving him unable to open, close, or lock the door, a serious home security risk.
The Problem
Upon inspection, it became clear that the real issue wasn’t just the broken handle. The multipoint locking mechanism inside the door had become faulty, losing its full range of movement.
As a result, excessive force was applied to the handle, causing it to snap completely. This left the customer with a non-functional door that compromised both security and insulation.
Our Rapid Response
We arrived at the property within 30 minutes of the initial call, ensuring Dean’s home was secure as quickly as possible. After diagnosing the fault, we began a step-by-step repair process to restore full functionality to the bi-fold door.
The Repair Process
- Safely manipulated the door open without causing further damage.
- Removed and stripped the faulty locking parts.
- Installed a new multipoint locking gearbox for smooth and reliable operation.
- Fitted a new set of specialist bi-fold door handles to replace the broken ones.
- Completed a free service on adjacent patio doors, which had become stiff due to dried lubrication and prolonged sun exposure.
Challenges and Solutions
The main challenge was opening the jammed bi-fold door without damaging the frame or glazing. Our experience with complex uPVC and aluminium door mechanisms allowed us to carefully manipulate the system open using specialist tools preventing costly damage or replacement.
Once open, the internal mechanism could be repaired efficiently.
The Outcome
After the repairs were completed:
✅ The bi-fold door operated smoothly and securely.
✅ The customer received new, durable door handles and a fully functional multipoint locking system.
✅ The patio doors were serviced free of charge, improving their ease of use and longevity.
Dean was extremely pleased with the result and left a fantastic 5-star review on Yell, praising our fast response and professional service.
Why The Customer Chose Gosforth Locksmith Service
Dean chose Gosforth Locksmith Service after searching online for a local locksmith in Killingworth, Newcastle. Our reputation for fast, reliable, and professional locksmith services stood out and we delivered exactly that.
